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Vilai-lai Spa

Terms & Conditions

Booking Policy


  • Appointments can be booked on Whatsapp, by phone, email or in person.

  • We recommend booking in advance to ensure availability.

  • Cancellation Policy

  • A minimum of 24 hours' notice is required for cancellations or changes to appointments.

  • Failure to provide sufficient notice will result in a 50% charge of the total treatment cost.

  • No-shows will be charged the full treatment cost.

  • Late Arrivals

  • Please arrive 5-10 minutes prior to your scheduled appointment time to discuss treatment type, advise of any injuries or focus needed and to allow time to go to the bathroom.

  • Late arrivals may result in reduced treatment time or rescheduling.


Payment and Pricing

  • Payment is due at the time of treatment.

  • Prices are subject to change without notice.

  • We accept cash, credit cards, and gift vouchers.


Gift Vouchers

  • Gift vouchers are non-refundable and valid for 12 months from the date of purchase.

  • Gift vouchers cannot be redeemed for cash or used in conjunction with other promotions.


Liability and Indemnity

  • Vilai-lai Day Spa will not be liable for any damages or losses resulting from treatments or services provided.

  • Clients agree to indemnify Protea Day Spa against any claims, damages, or losses arising from their visit.


Health and Medical Conditions

  • Please inform us of any medical conditions, injuries, or allergies prior to treatment.

  • We reserve the right to refuse treatment if we deem it unsafe or unsuitable.

  • We may refuse the use of your own oils /creams especially if it is a prescription oil/cream, for the safety of the therapist.


Privacy Policy

  • We respect your privacy and confidentiality.

  • Client information will not be shared or disclosed without consent.



  • We value your feedback and appreciate any comments or concerns.

  • Please address any complaints or issues to the Spa Manager, Chalida (


Treatment Satisfaction

  • If you are not enjoying your treatment, please inform your therapist within 30 minutes of the start time.

  • If you choose to stop the treatment within 30 minutes, we will discuss alternative options or end the session at no charge.

  • If the full treatment time is completed, you will still be liable for the full payment, at managers discretion.


Right of Admission

  • The right of admission is reserved, and we reserve the right to refuse service to anyone.

  • Clients are required to respect the staff member assisting them. Any form of harassment or inappropriate behavior will not be tolerated.

  • Please note that we do not offer any adult treatments. If you request such a treatment, you will be asked to leave and will be liable for the full treatment cost.


Personal Belongings

  • Clients are responsible for their personal belongings, including clothing, jewelry, and valuables.

  • We will not be held liable for any items left behind or lost during your visit.



  • Please note that our staff members are foreign, and there may be a language barrier.

  • If you experience any communication issues during your treatment, please ask your therapist to call the receptionist or manager for assistance.


Trading Hours

  • Treatment Hours:

    • Monday to Thursday: 10am to 9pm

    • Friday to Sunday: 9am to 9pm 

  • Please note that evening appointments are necessary as we may close earlier depending on appointments made in advance.

By booking an appointment at Vilai-lai Day Soa, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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